Medical Front Desk, Patient Services & Healthcare Communication Professional Bootcamp
Build practical skills in healthcare front desk workflow, healthcare communication, records, privacy & revenue-cycle awareness.
Programme overview
Build practical skills in healthcare front desk workflow, healthcare communication, records, privacy & revenue-cycle awareness.
What you’ll study
01Healthcare Front Desk Workflow
Patient journey, appointment intake, demographics, scheduling, referrals concepts and service standards.
Practical work: Process simulated appointment and registration cases.
02Healthcare Communication
Professional language, distressed patients, phone/email/chat etiquette, cultural sensitivity and escalation.
Practical work: Complete patient-service role plays.
03Records, Privacy & Revenue-Cycle Awareness
Record accuracy, confidentiality, consent concepts, EHR navigation concepts, insurance/billing handoff and data security.
Practical work: Enter synthetic patient records in a demo workflow and identify privacy risks.
04Clinic Operations Capstone
Queue management, no-shows, complaints, handover, daily checklists, service KPIs and front-desk SOPs.
Practical work: Run a simulated clinic front desk and produce an SOP.
Tools & learning resources
- EHR/clinic-management demo
- Spreadsheets
- Scheduling templates
- Headsets/phone role-play
Practical projects & portfolio
- Patient registration workflow
- Communication scripts
- Privacy checklist
- Front-desk SOP capstone
Who can apply?
Basic communication and computer literacy.