Hospitality English and Guest Communication
Practise useful English for welcoming guests, explaining services and responding clearly to everyday hospitality requests.
Programme overview
Practise useful English for welcoming guests, explaining services and responding clearly to everyday hospitality requests.
A proposed skills-focused programme combining demonstrations, guided practice and role-play. Admissions will confirm the final timetable, equipment arrangements and assessment before enrolment.
What you’ll study
01Welcoming and explaining
Practise greetings, directions, room information and simple descriptions of facilities and services.
02Taking requests accurately
Develop phrases for reservations, menu questions, order confirmation and polite clarification.
03Resolving misunderstandings
Role-play apologies, passing requests to colleagues and checking that guests understand the next step.
Practical learning activity
- Complete reception, restaurant and guest-request role-plays with a personal phrasebook.
Study structure
- Learning focus
- Practical hospitality skills
- Suggested duration
- 4 weeks; subject to the final timetable
- Awarding body
- Val Tech International University USA
About this Val Tech award
A proposed independent Val Tech professional skills certificate. The suggested duration is a planning guide; course availability, practical delivery and assessment are confirmed before enrolment.
Val Tech International University USAWho can apply?
Learners with basic English who want more confidence in guest-facing hotel, restaurant or tourism roles. Admissions will discuss your starting level and any practical learning requirements.