Front Office and Guest Reception
Build practical reception skills for welcoming guests, handling reservations and coordinating a smooth arrival and departure.
Programme overview
Build practical reception skills for welcoming guests, handling reservations and coordinating a smooth arrival and departure.
A proposed skills-focused programme combining demonstrations, guided practice and role-play. Admissions will confirm the final timetable, equipment arrangements and assessment before enrolment.
What you’ll study
01Reservations and preparation
Organise a sample reservation, confirm requests and prepare an arrival list using fictional guest information.
02Welcome and assist guests
Practise check-in conversations, explaining facilities and communicating with housekeeping and other teams.
03Departure and shift handover
Review sample departure records, respond to common queries and prepare a clear handover.
Practical learning activity
- Run a simulated reception shift with reservations, guest requests and a handover log.
Study structure
- Learning focus
- Practical hospitality skills
- Suggested duration
- 3 weeks; subject to the final timetable
- Awarding body
- Val Tech International University USA
About this Val Tech award
A proposed independent Val Tech professional skills certificate. The suggested duration is a planning guide; course availability, practical delivery and assessment are confirmed before enrolment.
Val Tech International University USAWho can apply?
Aspiring receptionists, front-desk assistants and learners exploring hotel operations. Admissions will discuss your starting level and any practical learning requirements.